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| Help
Desk Support Software |
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| Complete
Helpdesk / Email Management Solution. |
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HD
HelpDesk allows you to provide a comprehensive
service through a central ticketing system while
balancing workflow between your site operators.
Some of the features include a powerful email
parser for email communication, separate public
interfaces, a fully integrated knowledge base.
Ajax enabled workflow management features and
options for a live chat interface.
Simplified communication with your customers
HD HelpDesk allows you to easily track, manage and
respond accurately to your visitor's support
queries. Easing your support load and provides
better support management.
The user and visitor can track and update support
tickets from a centralised location.
Ticketing avoids the inherent confusions and
pitfalls of traditional email support.
Tickets can be archived and accessed at a later
date.
Support staff can access add and update tickets
from: WAP enabled mobile phones and PDA's with
Internet Access.
Advanced filters and parsing support
HD HelpDesk supports email piping and numerous
POP Authentication methods.
Setup an unlimited amount of email addresses to be
parsed. Each email address can have a different
set of filters and a catch-all filter.
This allows for the opening of tickets by email
(if you choose) and allows email to email
communication.
Example: Both support person and client using
their own email clients while HD HelpDesk logs all
of the emails/ticket posts for future reference.
Integrated Knowledgebase with troubleshooter,
network status, and more.
HD HelpDesk includes a fully functional
knowledge base with all the features you would
look for including the ability to create unlimited
categories and unlimited article capabilities,
Term Definitions / Glossary, Advanced searching
and a article approving system.
Intuitive Graphical Design and Flexible
HD HelpDesk features: Intuitive assigning,
forwarding, commenting and other work related
features.
See when other users are viewing your ticket to
avoid double posts.
Set users with specific permissions on what they
can/can not do in the software along with specific
departments they have access to.
Set different email confirmations, from addresses,
and other settings for each department. Easily
customize your template and even modify the code
(such as ticket id format, etc.)
HD HelpDesk features the ability to easily create
new fields to data input. Positioning these is a
breeze as well.
Click
here to
request a demonstration and find out how HD
HelpDesk can help you.
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